Overview
At XaXiXa Crafts, we prioritize the satisfaction of our customers. If, for any reason, you are not completely satisfied with your purchase, please follow our refund and returns policy detailed below.
Returns
To be eligible for a return:
- The product must be returned in the same condition that you received it, without any signs of wear, damage, or alteration.
- You must provide proof of purchase, such as a receipt or order confirmation.
- All returns must be initiated within 30 days of the purchase date. After this period, we unfortunately cannot offer you a refund or exchange.
Return Address
Products should be returned to the following address:
XaXiXa Crafts,
15805 SW 197th Ave,
Miami, FL 33187,
USA
Shipping Costs for Returns
The customer is responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect the returned item, we will send you an email notifying you of the status of your refund. If the return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-refundable items
Certain items cannot be returned. These include:
- Gift cards
- Downloadable software products
Please note that these items are final sale and cannot be refunded.
Exchanges
At this time, we only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@xaxixa.com.
Questions
If you have any questions regarding our refund and returns policy, please contact us at info@xaxixa.com.
We value your business and strive to ensure your shopping experience with us is positive. Thank you for choosing XaXiXa Crafts.